Renthat Pty Ltd ACN 20 667 143 428, commonly referred to as “Renthat or “We,” ensures that all data we collect from you is managed in compliance with relevant privacy legislation in Australia.
Renthat’s Privacy Policy outlines the manner in which your personal information is managed, and presents the rights and responsibilities of both you and Renthat concerning your personal data.
By accessing www.Renthat.com.au (the “Site”) you accept and agree to the terms and conditions of Renthat’s general terms (“Renthat General Terms”), which includes your consent to, and authorisation of, the collection, use and disclosure of your personal information in accordance with this Privacy Policy. Note that under Renthat’s terms and conditions of use, you must not use the Site if you are under 16 years old.
Our commitment to protect your privacy
We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our dedication to safeguarding your personal data entails adhering to the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth) (Privacy Act), and all other applicable laws.
Collection and Use of Your Personal Information
Renthat operates an online peer-to-peer rental platform that is based on community participation. Failure to provide the requested information may result in our inability to provide some or all of our services to you.
Renthat collects personal information when you register with Renthat. This may include, but is not limited to, your name, address, phone number, contact details, birth date, gender, credit card and account details, occupation and interests. We might also give you the option of providing a photo or video to be associated with your Renthat user profile. If your personal details change, it is your responsibility to update your Renthat account with those changes, so that We can keep our records complete, accurate and up to date.
You are not anonymous to us when you log into the Site or post any content (including listings, comments or feedback) on the Site or any associated forum. To enable us to improve our existing services and to create new service features, Renthat may collect, and share with other users and service providers on Renthat, information about the way you use our services, including (but not limited to) the transactions you enter into on the Site, your feedback rating (including any references requested using our ‘Reference’ feature), the rentals you make, the comments you post, and the transactions you enter into with our valued affiliate service providers.
When you:
- use the Site to post a rental, request a rental, or comment on an item, or provide feedback on other users; or
- otherwise communicate in a public forum on the Site,
your username and all the material that you post is visible to other Renthat users and is also publicly available to other internet users. We strongly encourage you to use caution and discretion when posting. Renthat does not in any way control, and does not accept any responsibility or liability whatsoever for, the disclosure or use of personal information which is voluntarily posted by you in any publicly accessible area of the Site.
Renthat has the capability to gather and log data from your internet browser and computer, such as IP addresses, cookies (refer to section 2 below), hardware and software specifications, as well as your page inquiries.
Renthat may use the information collected by it to provide the Renthat Services, including (but not limited to):
- identification and authentication;
- to protect Renthat and the users of the Site;
- to customise the content and any advertising displayed on the Site;
- to provide, maintain, protect and improve our services;
- providing your information to a user with whom you have or had a rental facilitated by Renthat;
- as required by law, order of a court, tribunal or regulator or if Renthat reasonably believes that the use or disclosure of the information is reasonably necessary for enforcement related activities;
- to facilitate claims via 3rd party insurance providers;
- to develop new service features;
- to ensure that Renthat receives payment of the fees due to it;
- to contact you (for example, to inform you about upcoming changes or improvements to our services);
- to conduct research;
- to permit content on the Site (such as postings or third party advertisements) to be targeted, on an aggregate basis, to the users for whom it is most likely to be relevant;
- to expand our user base;
- to develop our relationships with affiliate service providers;
- to provide or arrange internal or external verification services obtained by you via the Site; and
- to generate data reports on an aggregated, non-personally identifiable basis, for both internal and third party use, but subject to any applicable laws (for example, We may show advertisers or investors trends relating to the general use of Renthat’s services).
Your contact information may also be used for accounting, invoicing and billing purposes, marketing purposes, by third party service providers to Renthat, and to respond to any enquiry you make, in some cases information we collect is transferred overseas. When you contact Renthat, We may keep a record of the communication(s) between you and Renthat to help resolve any issues you might have. If other user(s) of the Site already have your username (or other information identifying you), and you have chosen to upload a photo or other personal information to your Renthat account, We may show those user(s) that personal information.
Your email address may be utilised for administering our User Agreement in specific situations. For instance, we might utilise it to inform you of a violation or to handle Take Down Notice request in reaction to a copyright infringement claim.
If We collect, use or disclose any information from you that is not personal information, but is sensitive information (such as information relating to police checks conducted on users of the Site), then We will seek consent directly from you each time we collect, use or disclose your sensitive information, including for direct marketing purposes. We will not use or disclose your sensitive information for any other purpose unless the purpose is directly related to the primary purpose for which your sensitive information was collected.
Cookies and Anonymous Identifiers
If you have registered on our Site, a unique identifying cookie or anonymous identifier may be stored on your device or computer. This can help save your time by accessing your information when you sign in to Renthat during subsequent visits. At Renthat, we may use cookies and anonymous identifiers for various purposes, such as accessing your information upon signing in, tracking your preferences, directing tailored content to you, reporting on our user base, and enhancing our services. Additionally, we may use cookies or anonymous identifiers when you interact with our affiliate service providers, such as integrating your Renthat account with your Facebook profile.
By using Renthat’s Services, you acknowledge that modifying the settings on your internet browser to block or limit cookies – including cookies linked to Renthat services – or to request notification when a Renthat cookie is set, may affect the performance of Renthat Services. Although you may still access the Site with disabled cookies, some Renthat features may not function as expected on your device, and you may not be able to fully benefit for certain features offered by Renthat.
Protecting and Maintaining Personal Information
To ensure your privacy and security, your account is safeguarded by a password. While we strive to take all reasonable measures to protect your information from unauthorised access, use and disclosure, we cannot offer absolute assurance of the security of that information, nor can we guarantee that our systems will be immune to third party breaches or virus attacks. Any data transmission over the internet from your computer to us may be unprotected by encryption software, and we cannot guarantee the safeguarding of your payment and account information, as well as other personal data. You are responsible for your own password and account security, and we advise that you take the necessary security measures to protect your information.
Third Parties
The Site may comprise links to third party websites, including those of our affiliate service providers, advertisers and Stripe, or access to services offered by third parties such as verification services from third party providers. If you click on any of these links, such as the Stripe payment system, or use any services obtained from third parties vis the Site the require you to directly provide personal information (including potentially sensitive information) to such third parties (for example, third-party verification providers), please be aware that they have their own privacy policies. In the event that you utilise our Site to access a third-party service provider through a link or service, you will be subject to that service provider’s terms of use, privacy and security statement. We strongly advise that you review these policies before revealing any of your personal information on such sites.
Renthat cannot manage, and hence disclaims any responsibility or liability for, the privacy policy or utilisation of personal information by any party apart from Renthat. This includes any user of the Site, the administrators of any website to which the Site links, or third-party service providers to whom you directly furnish your personal information (including sensitive information if applicable).
In case Renthat becomes a part of any merger, acquisition or asset sale, we will inform the affected users of the Site prior to the transfer of their personal information to another entity or before it becomes subjected to a distinct privacy policy.
Third-party vendors, including Google, may show Renthat ads on sites across the Internet.
The Renthat website and Mobile Apps make use of the Google Maps API to assist with location based information. More information about the Google Maps API and the related privacy policy can be found here http://www.google.com/privacy.html
To clarify, if you utilise any of the verification services accessible through Renthat’s Site that are facilitated by a third-party verification provider, any personal information (including sensitive information, if applicable) that the third-party provider collects for verification purposes will be gathered directly by them and will not be handled, stored or utilised by Renthat. Renthat will only receive your verification status (such as ‘granted’ or ‘not granted’) from that third-party provider, so that Renthat can display the relevant Verification Badge on the Site. It is the third-party verification provider’s responsibility to handle and use personal information (including sensitive information, if applicable) in accordance with their own privacy policy.
Marketing
Upon registration on the Site, you may have the option to choose (“opt-in”) to receive updates about our latest services, news, special offers, and those of our esteemed affiliate service providers (Marketing Material”), through your Renthat account, personal email address, postal mail, or telephone. Additionally, if you complete a transaction on the Site, you may also have the option to opt-in to receive Marketing Material from Renthat and our valued affiliate service providers.
If you have chosen to receive Marketing Material, you have the option to opt-out at any time. To do so, simply click on the “unsubscribe” link provided in any email containing Marketing Material that we send to you.
Renthat may reach out to you if another user of the Site has referred you and provided us with your contact information, such as your name and email address. The handling of contact information obtained through referrals will be subject to the Privacy Policy. If you wish to opt-out of Renthat’s referral system, you can contact Renthat through the information provided on the Site.
Renthat employs Remarketing with Google Analytics for online advertising. Visitors can utilise the Ads Settings in their personal Google account to opt-out of Google Analytics for Display Advertising and tailor Google Display Network ads to their preferences.
To market Renthat and third-party products, Renthat and third-party vendors (including Google) utilise both first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to analyse, enhance and display ads that align with user’s past visits to the Renthat website.
Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Administrative Communications
Renthat reserves the right to send you administrative and account-related messages that you may not opt-out of. To cease all communications to you from Renthat you must close down your Renthat account.
Accessing Personal Information
We will allow you, at any time, to access, edit, update and/ or delete the personal information that We hold about you, unless:
- We are legally permitted or required to deny you access to, and/ or to retain, the information; or
- you make request(s) that are unreasonably repetitive, require Renthat to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with.
If you wish to access the personal information We hold about you, or to delete your Renthat account, you should contact us here.
It is imperative that we prevent any inadvertent or intentional destruction of information in our system. Therefore, in instances where you delete information from our services, residual copies of that information may persist on our active servers and corresponding information may remain on our backup systems even after deletion.
Privacy Concerns
If you have any concerns regarding the handling of your personal information or require additional information, please reach out to Renthat by using the contact from provided on the Site. If you lodge a formal written complaint regarding our compliance with this Privacy Policy, we will follow up with you regarding the complaint. Please note that, apart from any information you elect to post voluntarily on the Site (such as Sender posting, bids and comments on other users), only your Renthat public profile will be made available to the public.
Periodically, Renthat may revise this Privacy Policy and update the corresponding web page. If any such modifications are made, Renthat will notify you via your Renthat account and/or the email address you registered with. It is advisable to monitor your Renthat account frequently for any updates.